As the title says, I am so confused.
DH has one credit card. $300 limit. I know the last time I paid it (march) I sent in $16. I've pretty much been paying the minimum being that we have much higher interest rates on other cards.
So I wanted him to make sure the check cleared. So he called and listened to the automated system. He asked me if I paid if off because he said there was a balance owed of $8. I had been thinking of paying it off just to get rid of the annoying bill, but the $300 went to a higher interest rate. So I looked at my check register to double check that it wasn't paid off (didn't think I did, but...) so I told him that he has to speak to someone to figure out what was going on. The customer service guy said that there was an $11 check, a $5 check and a $251.31 check and ALL of them cleared on March 5th. Then I started panicking, thinking that I decided to pay it off and didn't. Logged on to the internet banking site, nope, nothing but the $16 check that I had sent cleared. I then got on the phone with the guy and he explained to me that there was only $8 owed on the account, blah, blah, blah.
I asked if there was a way he could tell me what account it was paid from, etc. He said that he'd have to transfer me to a supervisor and the supervisor could tell me where the money came from.
But I was on hold for like 15 minutes and didn't get anybody on the other line, so I figured I'd call back later when it's not using up our cell phone minutes (we don't have a landline)
So yes, I'm REALLY confused as to what is going on... Is there a magic credit card fairy!?!?
I'm SO confused!
March 15th, 2008 at 12:23 am
March 15th, 2008 at 12:49 am 1205542155
March 15th, 2008 at 01:17 am 1205543827
I never thought about that equaling $16.00. Hmmm, the mystery thickens. I was worried about accidentally sending them a check for the $251 where it should have gone somewhere else instead, but then I remembered that this is the only bill that I pay by actually mailing a check in and not online. And there's nothing for that amount withdrew from my checking account whatsoever... I can't even imagine, hopefully I can talk to a supervisor later.
March 15th, 2008 at 02:47 am 1205549274
March 15th, 2008 at 04:57 am 1205557047
Could you have put the payment into the wrong envelope?
Could they have reversed a number and looked up the wrrong account?
March 15th, 2008 at 06:08 am 1205561325
It sounds like maybe someone was in training or not paying attention, especially since they had to post two payments to add up to the $16..curious...let us know how it turns out.
March 15th, 2008 at 02:15 pm 1205590533
I'd make a follow-up phone call to see what was going on.
March 16th, 2008 at 03:16 am 1205637372